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Our car insurance policies

Our policy documents will steer you in the right direction

Support for existing customers 

Policy documents for car insurance

To view the correct policy booklet for Sainsbury’s Bank Essentials, Standard or Plus Car Insurance, please select the relevant link below.
For specific details of your own cover, please refer to your policy documentation.

My policy started on or after 03/06/2024 or has a renewal date on or after 25/06/2024:

My policy had a start date between 29/11/2023 and 02/06/2024, or had a renewal date between 29/11/2023 and 24/06/2024:

My policy had a start date or a renewal date before 29/11/2023:

To view the correct policy booklet for Sainsbury’s Bank Essentials, Standard or Plus Car Insurance optional extras, please select the relevant link below.
For specific details of your own cover, please refer to your policy documentation.

Our optional extras include:

  • Motor Legal Protection
  • Key Cover
  • Windscreen Cover (Third Party, Fire and Theft)
  • Guaranteed Courtesy Car
  • RAC Breakdown Cover

My policy started on or after 03/06/2024 or has a renewal date on or after 25/06/2024:

My policy had a start date between 29/11/2023 and 2/06/2024, or had a renewal date between 29/11/2023 and 24/06/2024:

My policy had a start date or a renewal date before 29/11/2023:

Need more help?


Whether you need to make a claim, make a change, or just make sure you know what’s what, we can help.

When did you take out your car insurance policy?

On or after 01/02/2017

Is underwritten by any insurer other than UK Insurance Limited.

Between 01/06/2011 and 02/02/2017

Is underwritten by any insurer other than UK Insurance Limited.

Before 01/06/2011

If your policy was taken out before 01/06/2011, please get in touch with us.

Log in to our Online Portal

Log in or register for our Online Portal so you can manage your car insurance policy online.

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More information

Frequently asked questions

Take a look at the answers to our most commonly asked car insurance questions.

Car insurance glossary

Our glossary terms and related jargon will help you make sense of the language we (and other car insurers) use.

Customer support

Our customer support section has everything you need to manage your car insurance policy in one place.

Useful contact numbers

Get in touch

Customer queries 0345 266 1670

Car insurance claims
Lines are open 24 hours a day, 7 days a week.

 0344 600 9021

RAC Breakdown Cover assistance
Lines are open 24 hours a day, 7 days a week. Calls are charged at local rates from landlines and mobile. Calls may be monitored and recorded.

 0330 159 8485
Windscreen Cover claims (Comprehensive) 0344 600 9021
Windscreen Cover claims (Third Party, Fire and Theft) 0344 600 9021

Guaranteed Courtesy Car claims
Lines are open 24 hours a day, 7 days a week.

 0344 600 9021
Key Cover claims 01737 334 254
Motor Legal Protection - Uninsured loss recovery and personal injury 0344 600 9022
Motor Legal Protection - Motor Legal Advice, Contract Dispute or Vehicle Cloning 0333 005 0349 and quote AUXSAINMLP16

Lines are open Monday to Friday 9am – 7pm, Saturdays 9am – 5pm and closed Sundays (or, as stated above).

Telephone calls to numbers starting 03 are charged at local rates from landlines and mobiles.

All calls may be recorded for security purposes and monitored for quality control procedures.