Google Pay | Sainsbury's Bank

A better way to pay, by Google

Google Pay™ is the fast, simple way to pay at millions of places – on sites, in apps, and in stores. It brings together everything you need at checkout and protects your payment info with multiple layers of security. With Google Pay, there’s no need to dig for your wallet—you can pay with your phone wherever contactless payments are accepted. Just wake up your Android phone and hold it near the reader until you see a check mark. You don’t even need to open the app.

Google Pay logo and Contactless symbol

With Google Pay, you can make secure contactless purchases above the £100 limit (merchant limits may apply).

When you use your phone to pay contactless, Google Pay doesn’t send your actual credit card number with your payment. Instead, an encrypted virtual account number is used to represent your info – so your real card details stay safe.

How to set up

Adding your Sainsbury’s Bank Credit Card to Google Pay only takes a few moments. The easiest way to do this is by using the Sainsburys Bank Mobile App and clicking into “Settings”, then just follow the instructions on screen.

If you aren’t already registered for the Sainsburys Bank Mobile App you can add your card using the Google Pay app. First, download the Google Pay app from Google Play or the App Store. Then, just follow the instructions in the app. For more detail see instructions 1-5 below. You can also set up Google Pay on the web at pay.google.com.

To add a card:

Download Google Pay from the Google Play Store* and ensure NFC** is switched on
Open the Google Pay app on your device
Select ‘Payment’ and then '+ Payment Method' to add your card
Follow the onscreen instructions, read and accept the terms and conditions
Once your card is verified, you are ready to use Google Pay

*Google Pay works on Android devices running Android 5.0 (Lollipop) or higher which support NFC or HCE

**Go to Settings, search NFC, tap and turn on. If you can’t find NFC your phone cannot make contactless payments and cannot be used for Google Pay

Digital Wallet Terms and Conditions can be found here.

FAQs

How to use Google Pay

Google Pay works anywhere you see a Google Pay or contactless symbol at the checkout.

Just unlock your phone and hold it near the terminal. You don’t need to open the app.

How does Google Pay work?

Can I add more than 1 card for Google Pay to my device?

Yes, there is no limit.

What happens to Google Pay if I upgrade my device?

You'll need to set it up on the new device.

I'm an additional cardholder. Can I add my card to Google Pay?

Yes.

However if you and the primary cardholder have the same 16 digit card number (16 digits on the front of your card) you’ll need them present when you are registering your card as they need to help with the verification process.

I've tried to get a One Time Passcode to register for Google Pay but it's expired. What do I do now?

If your passcode has expired delete the card and add it to Google Wallet again.

Can I pay with Google Pay in apps or online?

Yes – Google Pay is supported by many websites and apps. You’ll know if an online retailer or app supports Google Pay as it will be a payment option at the checkout.

Can I use Google Pay abroad?

Yes. Just look out for the contactless or Google Pay logos. Remember, when you use Google Pay abroad there might be different payment limits, and the standard overseas transaction charges will apply.

I've used Google Pay for a purchase. How do I get a refund?

You should get in touch with the retailer in the usual way. You may need your card and device for the refund to go through.

I don't recognise some of the transactions I’ve made via Google Pay

Sometimes the name a company uses is different to the name of the shop or service, which can be confusing. Searching online for this name could tell you who the money went to.

If you still don’t recognise the transactions then get in touch with our Credit Card Team on 08085 40 50 60 (00 44 131 549 8040 if calling from outside of the UK).

Lines are open:
8am–8pm, Mon–Fri
8am–6pm, Sat-Sun

Be aware that calls may be recorded for security purposes and monitored under our quality control procedures. Calls to 0800 numbers are free from a landline and from a mobile when calling from the UK.

What do I do if I lose my phone?

Android Device Manager (google.com/android/device manager) will help you find, lock, and erase your phone. Also, you can simply search “Find my phone” and Google will show you where it is on a map.

If you still can’t find your device, you should contact 0800 456 1232 (00 44 131 549 8040 if calling from outside of the UK) immediately so we can remove and suspend Google Pay. Lines are open 24 hours a day, 7 days a week.

You can use your plastic card as usual.