Open your Sainsbury’s Bank Mobile app, go to settings and click on the “Add to Apple Wallet” button to add your card.

Alternatively, open the Wallet app on your iPhone and tap the “+” sign to add your card.

On iPhone, open the Apple Wallet app, touch and hold the Sainsbury’s Bank card and drag the card in front of your other cards.

For Apple Watch, you need to open the Apple Watch app on your iPhone, scroll down and tap Wallet & Apple Pay.

Under Transaction Defaults, tap Default Card and then tap the Sainsbury's Bank Credit Card to set it as your default card.

Apple Pay works anywhere you see an Apple Pay or contactless symbol at checkout.

For an iPhone with Face ID, just double-click the side button, authenticate with Face ID or your password and hold it near the contactless reader. For an iPhone with Touch ID, rest your finger on Touch ID and hold it near the contactless reader.

Hold near the reader until you see Done and a checkmark on screen. You don’t need to open the app.

On Apple Watch, double-click the side button and hold Apple Watch up to the reader.

It does depend on the retailer, but most places allow you to pay for any amount using Apple Pay.

When you make a purchase, Apple Pay uses a device-specific number and unique transaction code. So your card number is never stored by merchants or on Apple servers. And when you pay, your card number is never shared by Apple with merchants.

Yes, you can add more than 1 unique card.

You will need to setup your card again on the new device.

Yes. However, the primary cardholder must have activated their card before the additional cardholder can add their card to Apple Pay. Please note that additional cardholders cannot access the Sainsbury’s Bank app so would need to add their card directly through the Wallet.

If your passcode has expired delete the card and add it to Apple Pay again.

Yes – Apple Pay is supported by many websites and apps. You’ll know if an online retailer or app supports Apple Pay as it will be a payment option at checkout.

Yes. Just look out for the contactless or Apple Pay logos. Remember, when you use Apple Pay abroad there might be different payment limits, and the standard overseas transaction charges will apply.

You should get in touch with the retailer in the usual way. You may need your card and device for the refund to go through.

Sometimes the name a company uses is different to the name of the shop or service, which can be confusing.

Searching online for this name could tell you who the money went to.

If you still don’t recognise the transactions, then get in touch with our Credit Card team on 08085 40 50 60 (00 44 131 459 8040 if calling from outside the UK).

Lines are open:
8am-7pm Mon-Fri
8am-5pm Sat-Sun

Be aware that calls may be recorded for security purposes and monitored under our quality control procedures.

Calls to 0800 numbers are free from a landline and from a mobile when calling from the UK.

You can search for your phone via Find My iPhone. If you still can’t find your device, you can put your Apple device in lost mode – this suspends the ability to make payments using Apple Pay.

You can also contact us on 0800 456 1232 (00 44 131 549 8040 if calling from outside the UK) immediately so we can remove and suspend Apple Pay.

Lines are open 24 hours a day, 7 days a week.

You can still use your plastic card as usual.

Be aware that calls may be recorded for security purposes and monitored under our quality control procedures.

Calls to 0800 numbers are free from a landline and from a mobile when calling from the UK.

Please visit the Apple Pay support page for more info.