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IMPORTANT INFORMATION

Thank you for your interest but we are no longer accepting new credit card applications from new or existing customers. 

For any applications already submitted - don't worry, they will still be processed within the usual timeframes. 

If you are an existing customer, as always, we remain fully committed to providing you with the best possible service and want to reassure you that there are no immediate changes to your products or services. 

If you require any further information, please refer to Frequently Asked Questions.

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Credit cards support

Our top credit card FAQs

  1. Guidance on credit card refunds
  2. Using your credit card to shop online?
  3. How can I make a payment on my credit card?
  4. What if I don't know my credit card PIN?
  5. What happens if my card is lost or stolen?

6. What if I have not received my credit card?
7. Do I get charged a fee for balance transfers?
8. I need help understanding my credit card statement
9. Can I change my PIN?
10. I’m thinking about closing my credit card account
 

Resources

  1. Credit Card App

    If you're a Sainsbury's Bank Credit Card customer, register for online banking and download the Sainsbury's Bank Credit Card App to gain easy access to your account.

  2. Balance and Money Transfers

    Requesting a Balance or Money Transfer for your Sainsbury’s Bank Credit Card.

  3. Credit Card Guides

    Helpful guides.

  4. Fees, Charges and Interest

    For some transactions and in some circumstances you’ll have to pay a fee, charge or interest.

  5. Introduction to credit cards

    Credit cards can help you transfer existing credit card debts, as well as pay for big purchases, bills, or day-to-day spending. It’s important to get to grips with how credit cards work, to help you stay in control of your finances and so you don’t spend more than you can afford to pay back.

Credit cards help and support

Managing your credit card

Everything, from making a payment online to updating your details – it’s all here.

General FAQs

Answers to questions about your Sainsbury’s Bank Credit Card and Nectar - including linking your account.

Credit Card Refunds

Our full guidance on credit card refunds and what to do before getting in touch with us.

Online account FAQs

All about registering for online banking, passwords, PINs and transfers.

Fees, charges and interest

How they work, and how you can avoid fees and charges.

Using your credit card abroad

What you need to know when using your card outside the UK.

Managing your debt

If you need help managing or repaying your debt, we can help.

Apple Pay

How to add your card and use Apple Pay on your mobile device.

Google Pay

How to add your card and use Google Pay on your mobile device.

Credit Card App

How to get the Credit Card App to make it even easier to manage your finances.

Open Banking FAQs

View your payment accounts from different banks or building societies in one place.

Cost of living

Help and advice on dealing with the cost of living increases.