Power of Attorney (POA) Support
What is Power of Attorney?
A power of attorney (POA) is a legal document that allows another person access to manage your financial affairs on your behalf.
Why would I need this?
POA is often requested due to circumstances such as loss of mental capacity or a serious health condition. It can also be put in place for future planning, in case you become unable to manage your own affairs.
Having a POA in place means we can speak with the Attorney directly about your account or policy. It also means they can manage your account in a similar way you can, so they’ll be able to move money, check statements and update details, for example.
Whatever the reason you want to set up an Attorney on your account, we can help you do this.
There isn't a POA in place just now, what can I do in the short term while I get it set up?
We understand that there may be circumstances where you need to support a family member with their account, but you don’t have a POA in place. If you’re in this position and need our help, please call us. We’ll let you know what help we can offer in the short term, whilst you apply for longer term access.
Are there different types of POA?
Yes, different types of POA exist and can depend on factors such as your location and the level of access required.
For more information on types of POA, visit the gov.uk website. You’ll be able to find out more about which POA is right for your circumstances.
How do I set up an Attorney on my account?
You need to have a legal POA document in place before you can register the Attorney on your account. Once you have this, we can help you get this registered.
I already have a POA, how do I register this on my account?
We’ll help you get this set up.
Please choose the product you have. If you have more than one product, please review each relevant section for minor differences.
I’m not a Sainsbury’s Bank customer. How do I open an account with my POA?
For Savings accounts, please call us and we’ll help you get set up.
Please note that we are no longer accepting new personal loan or credit card applications from new or existing customers.
Savings
A legal POA document is needed before an Attorney can be registered on an account. Once you have this, we can help you get this registered.
Are you;
- An account holder
- An Attorney
Savings – Account Holder
How do I register an Attorney on my account?
We need you to send us the following:
- The legal document e.g. a Power of Attorney – this must be the original document, or a certified copy
- A registration form, which you can download here or alternatively you can contact us to send you one in the post
- 2 pieces of identification for the Attorney (unless they are already an existing customer with us)
You can find out more about certified copies and what identification we accept here.
If you have a Lasting Power of Attorney (LPA) access code, we can use this to retrieve a copy of the legal documents, meaning that we don’t need this to be sent to us. Just add the LPA access code details to the registration form instead.
Where do I send my documents?
Sainsbury's Bank
PO Box 4953
Worthing
BN11 9ZA
Can I have more than one person registered as an Attorney on my account?
No, we can only register one Attorney on an account, so you will need to decide who you want to operate the account. If your legal document states that there is "joint" access, the Attorney who is not operating the account will need to provide a letter confirming they’re happy for the other Attorney to act on your account without them.
Can I still access my account once I’ve registered an Attorney?
You’ll still be able to manage your account in line with the terms of the legal document granted. Normally, with an Attorney in place, you can still manage your account online and via phone unless there has been a specific request made to restrict that access. For example, a Court of Protection order where a Guardian has sole access and the account holder would be blocked from accessing their accounts.
What can my Attorney do on my account?
Your Attorney can do everything they’d need to manage your account. They can also open a new Savings account on your behalf, all they have to do is call us and we’ll complete a new application with them over the phone.
Who will receive correspondence about my account once I’ve registered an Attorney?
Once we’ve added your Attorney to your account, all correspondence including statements will be sent to them.
Can my Attorney access the account online?
Yes, we’ll link your account to their online portfolio once registered.
What happens if I pass away – can my Attorney still access my account?
No, once we are made aware that the account holder has passed, the Attorney status on the account will end. We will then only be able to discuss the account with the executors.
What if my circumstances have changed and I want to remove/change my Attorney?
For POA, we’ll need you to send us either:
- A Deed of Revocation
- A signed disclaimer from the Attorney, confirming they should be removed.
For Court of Protection orders we need to see the relevant court documents from the Attorney.
If a new Attorney is to be registered, a registration form will need to be completed by them. This can be downloaded here, or they can contact us, and we’ll send a copy of the form in the post.
Savings – Attorney
I’m an Attorney for an account holder, how do I register this?
We need you to send us the following:
- The legal document e.g. a Power of Attorney – this must be the original document, or a certified copy
- A registration form, which you can download here or alternatively you can contact us to send you one in the post
- 2 pieces of identification (unless you’re already an existing customer with us)
You can find out more about certified copies and what identification we accept here.
If you have a Lasting Power of Attorney (LPA) access code, we can use this to retrieve a copy of the legal documents, meaning that we don’t need this to be sent to us. Just add the LPA access code details to the registration form instead.
Where do I send my documents?
Sainsbury's Bank
PO Box 4953
Worthing
BN11 9ZA
Can more than one person be registered as an Attorney on an account?
No, we can only register one Attorney on an account. If the legal document states that you have "joint" access, the other Attorney will need to provide a letter confirming they’re happy for you to act on the account holder’s account without them.
Can the account holder still access their account once I’m registered as Attorney?
The account holder can still manage their account in line with the terms of the legal document granted. Normally, with an Attorney in place, the account holder can still manage their account online and via phone unless there has been a specific request made to restrict that access. For example, a Court of Protection order where a Guardian has sole access and the account holder would be blocked from accessing their accounts.
What can I do on the account as the registered Attorney?
You can do everything you’d need to manage the account. You can also open a new Savings account on the account holders behalf, all you have to do is call us and we’ll complete a new application with you over the phone.
Who will receive correspondence about the account once I’m registered as Attorney?
Once you’re registered as Attorney, all correspondence including statements will be sent to you.
Can I access the account online?
Yes, we’ll add the account to your online portfolio once registered.
What happens if the account holder passes away – can I still access the account?
No, once we are made aware that the account holder has passed, the Attorney status on the account will end. We will then only be able to discuss the account with the executors.
What if circumstances have changed and I am no longer an Attorney?
For POA, we’ll need you to send us either:
- A Deed of Revocation
- A disclaimer signed by you, confirming that you should be removed from the account.
For Court of Protection orders, we need to see the relevant court documents.
If a new Attorney is to be registered, a registration form will need to be completed by them. This can be downloaded here, or they can contact us, and we’ll send a copy of the form in the post.
Loans
A legal POA document is needed before an Attorney can be registered on an account. Once you have this, we can help you get this registered.
Are you;
- An account holder
- An Attorney
Loans – Account Holder
How do I register an Attorney on my account?
We need you to send us the following:
- The legal document e.g. a Power of Attorney – this must be the original document, or a certified copy
- A registration form, which you can download here or alternatively you can contact us to send you one in the post
- 2 pieces of identification for the Attorney (unless they are already an existing customer with us)
You can find out more about certified copies and what identification we accept here.
If you have a Lasting Power of Attorney (LPA) access code, we can use this to retrieve a copy of the legal documents, meaning that we don’t need this to be sent to us. Just add the LPA access code details to the registration form instead.
Where do I send my documents?
Sainsbury's Bank
PO Box 4953
Worthing
BN11 9ZA
Can I have more than one person registered as an Attorney on my account?
No, we can only register one Attorney on an account, so you will need to decide who you want to operate the account. If your legal document states that there is "joint" access, the Attorney who is not operating the account will need to provide a letter confirming they’re happy for the other Attorney to act on your account without them.
Can I still access my account once I’ve registered an Attorney?
You’ll still be able to manage your account in line with the terms of the legal document granted. Normally, with an Attorney in place, you can still manage your account online and via phone unless there has been a specific request made to restrict that access. For example, a Court of Protection order where a Guardian has sole access and the account holder would be blocked from accessing their accounts.
What can my Attorney do on my account?
Your Attorney can manage all aspects of the existing Loan account but they can't open a new loan account or request further borrowing on your behalf.
Who will receive correspondence about my account once I’ve registered an Attorney?
You’ll both receive a copy of your annual statement. All other correspondence relating to your account will be sent to your Attorney.
Can my Attorney access the account online?
Yes, we’ll link your account to their online portfolio once registered.
What happens if I pass away – can my Attorney still access my account?
No, once we are made aware that the account holder has passed, the Attorney status on the account will end. We will then only be able to discuss the account with the executors.
What if my circumstances have changed and I want to remove/change my Attorney?
For POA, we’ll need you to send us either:
- A Deed of Revocation
- A signed disclaimer from the Attorney, confirming they should be removed.
For Court of Protection orders we need to see the relevant court documents from the Attorney.
If a new Attorney is to be registered, a registration form will need to be completed by them. This can be downloaded here, or they can contact us, and we’ll send a copy of the form in the post.
Loans – Attorney
I’m an Attorney for an account holder, how do I register this?
We need you to send us the following:
- The legal document e.g. a Power of Attorney – this must be the original document, or a certified copy
- A registration form, which you can download here or alternatively you can contact us to send you one in the post
- 2 pieces of identification (unless you’re already an existing customer with us)
You can find out more about certified copies and what identification we accept here.
If you have a Lasting Power of Attorney (LPA) access code, we can use this to retrieve a copy of the legal documents, meaning that we don’t need this to be sent to us. Just add the LPA access code details to the registration form instead.
Where do I send my documents?
Sainsbury's Bank
PO Box 4953
Worthing
BN11 9ZA
Can more than one person be registered as an Attorney on an account?
No, we can only register one Attorney on an account. If the legal document states that you have "joint" access, the other Attorney will need to provide a letter confirming they’re happy for you to act on the account holder’s account without them.
Can the account holder still access their account once I’m registered as Attorney?
The account holder can still manage their account in line with the terms of the legal document granted. Normally, with an Attorney in place, the account holder can still manage their account online and via phone unless there has been a specific request made to restrict that access. For example, a Court of Protection order where a Guardian has sole access and the account holder would be blocked from accessing their accounts.
What can I do on the account as the registered Attorney?
You can manage all aspects of the existing Loan account, but you can't open a new loan account or request further borrowing.
Who will receive correspondence about the account once I’m registered as Attorney?
You’ll both receive a copy of the annual statement. All other correspondence relating to the account will be sent to you, as the registered Attorney.
Can I access the account online?
Yes, we’ll add the account to your online portfolio once registered.
What happens if the account holder passes away – can I still access the account?
No, once we are made aware that the account holder has passed, the Attorney status on the account will end. We will then only be able to discuss the account with the executors.
What if circumstances have changed and I am no longer an Attorney?
For POA, we’ll need you to send us either:
- A Deed of Revocation
- A disclaimer signed by you, confirming that you should be removed from the account.
For Court of Protection orders, we need to see the relevant court documents.
If a new Attorney is to be registered, a registration form will need to be completed by them. This can be downloaded here, or they can contact us, and we’ll send a copy of the form in the post.
Credit Cards
A legal POA document is needed before an Attorney can be registered on an account. Once you have this, we can help you get this registered.
Are you;
- An account holder
- An Attorney
Credit Cards – Account Holder
How do I register an Attorney on my account?
We need you to send us the following:
- The legal document e.g. a Power of Attorney – this must be the original document, or a certified copy
- A registration form, which you can download here or alternatively you can contact us to send you one in the post
- 2 pieces of identification for the Attorney (unless they are already an existing customer with us)
You can find out more about certified copies and what identification we accept here.
If you have a Lasting Power of Attorney (LPA) access code, we can use this to retrieve a copy of the legal documents, meaning that we don’t need this to be sent to us. Just add the LPA access code details to the registration form instead.
Where do I send my documents?
Sainsbury's Bank Credit Cards
PO Box 5289
Worthing
BN11 9SX
Can I have more than one person registered as an Attorney on my account?
No, we can only register one Attorney on an account, so you will need to decide who you want to operate the account. If your legal document states that there is "joint" access, the Attorney who is not operating the account will need to provide a letter confirming they’re happy for the other Attorney to act on your account without them.
Can I still access my account once I’ve registered an Attorney?
You’ll still be able to manage your account in line with the terms of the legal document granted. Normally, with an Attorney in place, you can still manage your account online and via phone unless there has been a specific request made to restrict that access. For example, a Court of Protection order where a Guardian has sole access and the account holder would be blocked from accessing their accounts.
What can my Attorney do on my account?
Your Attorney can manage all aspects of your account, all they have to do is call us. Unfortunately, we can’t provide your Attorney with access to your account online or via the Credit Card App. They also can’t request any additional borrowing in your name.
Who will receive correspondence about my account once I’ve registered an Attorney?
All correspondence relating to your account will still be sent to you, as the account holder. If your Attorney would prefer this is sent to them, they can let us know and we’ll arrange this. Unfortunately, we can’t send correspondence to both of you.
If a specific request is noted within your legal document to restrict access (for example, a Court of Protection order where a Guardian has sole access), this will be honoured and correspondence automatically issued to your Attorney.
Can my Attorney access the account online?
No, your Attorney can't access your account online or via the Credit Card App, however, they can call us and we'll be happy to help.
What happens if I pass away – can my Attorney still access my account?
No, once we are made aware that the account holder has passed, the Attorney status on the account will end. We will then only be able to discuss the account with the executors.
What if my circumstances have changed and I want to remove/change my Attorney?
For POA, we’ll need you to send us either:
- A Deed of Revocation
- A signed disclaimer from the Attorney, confirming they should be removed.
For Court of Protection orders we need to see the relevant court documents from the Attorney.
If a new Attorney is to be registered, a registration form will need to be completed by them. This can be downloaded here, or they can contact us, and we’ll send a copy of the form in the post.
Credit Cards – Attorney
I’m an Attorney for an account holder, how do I register this?
We need you to send us the following:
- The legal document e.g. a Power of Attorney – this must be the original document, or a certified copy
- A registration form, which you can download here or alternatively you can contact us to send you one in the post
- 2 pieces of identification (unless you’re already an existing customer with us)
You can find out more about certified copies and what identification we accept here.
If you have a Lasting Power of Attorney (LPA) access code, we can use this to retrieve a copy of the legal documents, meaning that we don’t need this to be sent to us. Just add the LPA access code details to the registration form instead.
Where do I send my documents?
Sainsbury's Bank Credit Cards
PO Box 5289
Worthing
BN11 9SX
Can more than one person be registered as an Attorney on an account?
No, we can only register one Attorney on an account. If the legal document states that you have "joint" access, the other Attorney will need to provide a letter confirming they’re happy for you to act on the account holder’s account without them.
Can the account holder still access their account once I’m registered as Attorney?
The account holder can still manage their account in line with the terms of the legal document granted. Normally, with an Attorney in place, the account holder can still manage their account online and via phone unless there has been a specific request made to restrict that access. For example, a Court of Protection order where a Guardian has sole access and the account holder would be blocked from accessing their accounts.
What can I do on the account as the registered Attorney?
You can manage all aspects of the account by calling us. Unfortunately, we can’t provide you with access to the account online or via the Credit Card App. You’re also unable to request any additional borrowing in the account holder’s name.
Who will receive correspondence about the account once I’m registered as Attorney?
All correspondence relating to the account will still be sent to the account holder. If you’d prefer this is sent to you instead, please let us know and we’ll arrange this. Unfortunately, we can’t send correspondence to both of you.
If a specific request is noted within the legal document to restrict access (for example, a Court of Protection order where a Guardian has sole access), this will be honoured and correspondence automatically issued to you as the Attorney.
Can I access the account online?
No, you can't access the account online or via the Credit Card App, however, you can call us and we'll be happy to help.
What happens if the account holder passes away – can I still access the account?
No, once we are made aware that the account holder has passed, the Attorney status on the account will end. We will then only be able to discuss the account with the executors.
What if circumstances have changed and I am no longer an Attorney?
For POA, we’ll need you to send us either:
- A Deed of Revocation
- A disclaimer signed by you, confirming that you should be removed from the account.
For Court of Protection orders, we need to see the relevant court documents.
If a new Attorney is to be registered, a registration form will need to be completed by them. This can be downloaded here, or they can contact us, and we’ll send a copy of the form in the post.