Pet Insurance Customer Support

Product Policy Documents (provided by Pinnacle Insurance plc)

Policy documents for cats and dogs

For policies starting on or before 30 June 2024:
Sainsbury's Bank Pet Insurance Policy Document for Dog and Cat (PDF 298KB)

For policies due to start on or after 1 July 2024:
Sainsbury's Bank Pet Insurance Policy Document for Dog and Cat (PDF 964KB)

Policy documents for rabbits

Sainsbury’s Bank Lifetime Insurance Policy Document for Rabbit (PDF 653KB)

You can take out a pet insurance policy with us as soon as your dog is eight weeks old until their eighth birthday. However for certain breeds (listed below) insurance can start from eight weeks up to their fifth Birthday. Once already insured, cover can continue beyond these ages, subject to the policy T&Cs.

Beauceron, Bernese Mountain Dog, Bulldog, Bullmastiff, Deerhound, Dogue de Bordeaux, Estrela Mountain Dog, Giant Schnauzer, Great Dane, Irish Wolfhound, Leonberger, Mastiff, Neapolitan Mastiff, Newfoundland, Old English Bulldog, Old English Sheepdog, Poodle (Standard), Pyrenean Mountain Dog, Rhodesian Ridgeback, Rottweiler, Shar Pei, St Bernard, Standard Poodle, Tibetan Mastiff, Utonagan.