Travel Money FAQs
Our answers to your travel money questions
Foreign currency is still the best way to pay when you’re abroad. We’ve gathered some of the most common questions our customers ask about ordering travel money from us, along with our answers.
What is travel money?
Travel money is foreign currency that you can buy or order in advance and take with you when you go abroad.
You can buy travel money from us, or get our Travel Money Card.
How much travel money will I get?
That depends on the exchange rate (which can change daily) and how you order your travel money.
You can use our currency converter tool to find out how much foreign currency you’ll get for your pounds online today. Rates may vary depending on whether you order by phone, instore or online.
How can I get my travel money?
Order your currency online or at one of our travel money bureaux. We have bureaux in selected Sainsbury’s stores across the UK. Use our travel money bureau finder tool to locate your nearest store.
Order your currency online for home delivery.* We can only deliver to the home address registered for the card you’re using to pay.
How much money can I order online?
The maximum order value is £2,500 per person, per day. The minimum order value for home delivery is £100*.
When will I receive my order?
Orders for home delivery
You can select a specific working day delivery date up to seven days in advance.
Saturday deliveries are not guaranteed. Also, if you’ve chosen a Monday delivery, Royal Mail may try to deliver on Saturday.
The earliest day you’ll be able to select for delivery is:
| Order confirmed* | Order delivered* |
|---|---|
| Before 2pm Monday to Friday | Next working day |
| After 2pm Monday to Friday | By 1pm on the day of your choice Monday to Saturday |
Please note – next day delivery only applies to Euros, US Dollar and travel money card orders.
What are the home delivery fees?
| Order value | Delivery fee |
|---|---|
| £400 or more | Free |
| £100 - £399.99 | £4.99 |
Are there any administration fees?
No, we don't charge any administration fees when you order currency from us.
Will I be charged for using my credit or debit card?
We don’t charge any extra when you buy foreign currency by card.
Some card providers may charge a cash advance fee and interest for buying currencies. Cash advance fees will not show on your travel money order, but you’ll be able to see them on your card statement. If you’re not sure you should check with your card issuer.
There is no cash advance fee when you use a Sainsburys Bank Credit Card. No interest will be charged, as long as the full outstanding balance on the credit card is cleared during the current billing cycle. If a balance remains on the account at the end of the billing cycle, interest will be charged and may apply to the currency purchased.
Do I get any benefits for being a Nectar member?
Yes, you can. If you tell us your Nectar card number when you place your order, we’ll give you a better exchange rate**.
Not a Nectar member? Just download the Nectar app or register at nectar.com.
Have questions about the Sainsbury's Bank Travel Money Card?
Take a look at our Sainsbury’s Travel Money Card FAQs.
Helpful travel money tools & guides
We have a range of travel tools and guides to help you find the best way to pay abroad.
Have any other questions?
If you have a query on an order made in bureau contact your bureau here.
If you have a query on an order made online contact Sainsbury’s Customer Support on 0345 355 2463.***
Lines are open Monday to Saturday: 8:30am to 8:30pm and Sunday 11:00am to 6:00pm.
Terms and conditions
* You can order currency for a secure home delivery by 1pm on the day of your choice by Royal Mail (Mon- Sat). For next day delivery your order needs to be confirmed before 2pm (Mon- Fri). Please note that whilst Royal Mail make every effort to delivery on schedule, we cannot guarantee this as it is beyond our control. Highlands and Islands (including Channel Islands) are not guaranteed next day delivery. Delivery is free on all cash orders £400 or more (£4.99 for orders between £100 and £399.99). The minimum order for home delivery is £100. The delivery day quoted is dependent on the order day being a working day; if one of those days is a public holiday then additional day(s) will be added accordingly. All home delivery orders are sent via Royal Mail Special Delivery, unless we advise you otherwise, to your billing address, and a signature will be required upon delivery. A valid telephone number is required for home delivery.
** Nectar members receive better exchange rates on single purchase transactions of all available foreign currencies. Excludes Travel Money Card home delivery orders and online reloads. Exchange rates may vary depending on whether you buy instore, online or by phone. You need to tell us your Nectar card number at the time of your transaction.
*** Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are charged at local rate from landline and mobiles.
Sainsbury's Bank Travel Money Card™ is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.