Important update for our customers

Earlier this year, we announced a new direction for Sainsbury’s Bank to help improve the products and services we offer. We want to let you know that we’ve agreed the sale of our personal loans, credit cards and savings to NatWest.

There are no changes to our Insurance, ATMs and Travel Money services as a result of this news.

Find out more

How can we help you?

Frequently asked questions

1. How do I view my statement online?

2. How do I register for online banking?

3. How do I make an insurance claim?

4. What are your currency exchange rates?

5. Can I make a payment from my savings account?

6. What should I do if I don't know my PIN?

7. How can I pay my credit card?

8. I need help understanding my credit card statement

9. What should I do if my card is lost or stolen?

10. Can I repay my loan early?

Help and support for all our products

Cost of living

Help and advice on dealing with the cost of living increases

Loans

Managing, topping up, repaying and more.

Credit cards

Fees and charges, using your card abroad and general FAQs.

Savings

Interest rates, managing your account and making payments.

Car insurance

Fees and charges, using your card abroad and general FAQs.

Home insurance

Check your cover, make a claim or change your details.

Travel insurance

Emergencies, expenses, making claims and getting help.

Pet insurance

Making and tracking a claim, and getting in touch.

Life insurance

Critical illness cover, making a claim, and FAQs.

Travel money

Travel money rates, currencies and FAQs.

Hot topics

Online banking

How to register, log in and manage your account.

Fraud & Security Centre

Protect yourself from suspicious emails and online scams.

Contact us

Need an answer or want to know more about something?