Loans customer support

Your interest rate is fixed and guaranteed for the whole term of your Sainsbury's Bank Loan. Interest at the annual interest rate is calculated each calendar day and is added to your loan monthly.

No, your repayments are fixed for the duration of your loan.

Lenders will usually carry out a search on your credit report to help them assess your credit history before they make the decision to lend to you. During this search, credit reference agencies will give them information about your credit history based on your name and address. 

This leaves a footprint on your credit record so that other lenders will know that you've recently applied for credit if they search your record.

If you're thinking of taking out a loan with us, before applying use our loan calculator to find out how likely you are to be accepted, and the rate we might offer you, without affecting your credit score.

It's the interest rate we offer at least 51% of our customers. We show it to help give you an idea of the interest rate you could get. 

However, the APR you're offered might be different from our Representative APR. That's because we treat every application on an individual basis and the rate we offer you depends on a number of factors including your personal circumstances and credit assessment.

You must make your monthly repayments by Direct Debit.

Here are a few things you can do:

• Make all your regular payments on time. If you missed a credit card, mortgage or loan payment (or even a utility bill), it could be registered on your credit report and affect your chances of getting credit in the future.
• Check that you're registered on the Electoral Roll at your current address: Lenders use this to confirm your name and address.
• Check the information on your credit report is accurate and up to date. Dispute anything you don't agree with. If you've financial links to people on your credit report which are no longer correct − for example, if a former partner is still shown as a financial associate − ask for them to be removed
• Don't apply for lots of cards, loans, or other credit products, at the same time. Try to spread out your credit applications and investigate any credit refusal before you apply elsewhere.

A credit reference agency is an agency which collects and stores information about people in the UK. It creates credit reports using information from credit card companies, banks and other public records.

Of course, once your first payment has been made, you can send us a message through online banking or just contact us if you need to change your Direct Debit details.

APR stands for Annual Percentage Rate. This shows how much you'll be charged for borrowing in an average year, over the period of your loan. To see an example APR in terms of how much money you'll need to repay, you can use our loan calculator.

There are some differences between joint and single accounts. If you take out a joint loan then the Terms and Conditions apply to everyone named on the account – as a couple and as an individual. That means we can claim the amount you owe us back from you as a couple or as an individual. This doesn't change if you're no longer in the relationship.

If one of you dies, their estate will be responsible for repayment of the loan along with the other joint account holder(s).