Loans Customer Support

You can request an early settlement figure through your online banking account, click on ‘Account details’ then ‘Ask for a settlement figure’.

When you have your settlement figure, that amount should be sent via bank transfer to your Sainsbury’s Bank loan sort code and account number, with your name as the payee’s name. Remember to send the payment as a personal payment, not business and you can choose what you’d like to put as the payee reference.

We can’t accept payments from overseas accounts, but you can transfer funds to your account from any UK bank or building society.

Overpayments to your loan account can either reduce your monthly repayments or your loan term.

If you would like to keep your loan term the same and reduce your monthly repayments, you’ll need to call us before you make the overpayment.

If you’d like to keep your monthly repayments the same and reduce your loan term, you can transfer the overpayment straight into your loan account.

Payments can be sent via bank transfer to your Sainsbury’s Bank loan sort code and account number, with your name as the payee’s name. Remember to send the payment as a personal payment, not business and you can choose what you’d like to put as the payee reference.

We can’t accept payments from overseas accounts, but you can transfer funds to your account from any UK bank or building society.

You can find your balance online if you’re registered for online banking. Not registered? You can register now.

Or you can contact us and we’ll let you know what your outstanding balance is.

If you want to settle your loan in full please refer to Looking to pay your Sainsbury’s Bank loan off early? above.

You can register a claim on your Payment Protection Insurance by calling us on 0345 602 9101. We're here Monday to Friday 8am–6pm. Calls may be recorded for security purposes and monitored under our quality control procedures. Calls are charged at local rates from a landline and from a mobile when calling from the UK.

Now that the PPI claims deadline of 29th August 2019 has passed, any claims need to be carried out via the small claims court.  If you'd like to talk to us about a PPI claim please call 0345 702 3839.

Please get in touch as soon as you think you might not be able to make your monthly payment. Call us on 08085 40 50 60 or write to us at:

Sainsbury's Bank
PO Box 4955
Worthing
BN11 9ZA

You have to repay your loan by Direct Debit or by making overpayments in line with our Terms and Conditions.

If you need to change your Direct Debit details, you can do so after your first payment has been made.

If you applied for your loan after 10 December 2017 then you can manage your account online. If you applied before 10 December 2017 you can view your account online but need to contact us for any servicing requests. Just head to sainsburysbank.co.uk/register to log in or register for online banking.

You'll get an annual loan statement. It'll be posted to you around a year after you took out your loan.

If you're registered for online banking then you can look at your statement online. For quicker access to your statements and to help us help the environment, you can choose to go paperless. You can do this using online banking. Just select 'My Details' and then 'Correspondence preferences'.

If you applied for your loan before 10 December 2017

You'll get an annual loan statement on the anniversary of receipt of your new sort code and account number.

Thank you for your interest but we are no longer accepting any new loan applications from new or existing customers.

Confirmation of Payee (called ‘CoP’ for short) is a service that checks your account details are correct before other people send money to your account. CoP has been introduced to improve payments between UK banks, reduce instances of fraud and reduce the likelihood of payments going to the wrong account.

If you’ve tried to make a payment into a Sainsbury’s Bank account (or someone has tried to pay you)   and CoP has a ‘no match’ message, please visit our contact us page so our team can sort this for you as soon as possible.

You can request to opt out of CoP. This will mean that when a person or business tries to pay you, and they attempt to check your account details in advance, they’ll get a message that these details can’t be checked.

Although the payment will still go through, we’d recommend staying opted in as CoP aims to make sure payments are going to the right account and reduce instances of fraud. 

If you still want to opt out of CoP, please visit our contact us page to reach out to our team.

We’ll assess any request to opt out of CoP and get back to you within 14 working days. If your request to opt out is successful, we’ll mark all your accounts, including any joint accounts (but not any accounts held by joint parties in their sole name), as opted out of CoP. 

If you want to opt back into CoP, please visit our contact us page to reach out to our team.