Home Insurance Customer Support
Get in touch
If you need to make a change to your policy there are no admin fees to do this through our portal. You can update personal details, change your level of cover, add named items to your cover, tell us you’ve fitted a burglar alarm or simply review your policy documents. You can also cancel your policy online – cancellation fee(s) may apply.
If you have a question you might get a quick answer to your query via our customer support section. Or you can review some of the most common home insurance questions - see our frequently asked questions.
Otherwise you can get in touch:
By phone
| Useful numbers: | |
|---|---|
| Customer queries | 0345 266 1660 |
Who to call
If you're claiming on your main contents insurance policy (and not one of our optional extras) you need to call your insurer. You can find the name of your insurer on your policy documentation.
Here's a list of the insurers we use and their claims number:
| Insurer | Phone number |
|---|---|
| Axa | 0333 241 3197 |
| Ageas | 0345 166 6381 |
| Covea | 0330 024 2255 |
| Geo Underwriting | 0345 0744 760 |
| Highway Insurance Company Ltd | 0800 032 9699 |
| Integra | 0300 045 2223 |
| Legal and General | 0370 094 8026 |
| Lloyds Bank | 0344 856 2340 |
| Markerstudy | 0333 0096 894 |
| Pen Underwriting | 0330 018 2297 |
| Prestige | 0800 028 3966 |
| RSA | 0800 316 8273 |
| Zurich | 0800 169 1644 |
Claiming on one of our optional extras
| Key Cover |
0344 856 2270 (if your policy was purchased on or after 21st August 2024) |
| Family Legal Protection |
0333 234 2131 (if your policy has an inception or renewal date before 1 January 2019) |
| Home Emergency Cover |
0345 307 4898 (if your policy has an inception or renewal date on or after 21st August 2024) |
| Excess Cover | 0344 266 1670 |
Lines are open Monday to Friday 9am to 5.30pm, closed Saturdays and Sundays (or, as stated above).
03 number calls are charged at local rates from landlines and mobiles. 0800 number calls are free from landlines and mobiles. All calls may be recorded for security purposes and monitored for quality control procedures.