Home Insurance Customer Support
Underwritten by U K Insurance Limited
By phone
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| Department | Telphone number | Opening hours |
| Buildings, Contents or Personal Possessions | 0800 206 1964 |
Monday to Friday, 8am – 6pm |
| Family Legal Protection | 0800 206 1968 |
24 hours, 365 days a year |
| Home Emergency | 0800 206 1967 |
24 hours, 365 days a year |
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| Department | Telphone number | Opening hours |
| Legal advice | 0800 206 1968 | 24 hours, 365 days a year |
| Home Emergencies | 0800 206 1968 | 24 hours, 365 days a year |
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| Department | Telphone number | Opening hours |
| Policy enquiries (to cancel automatic renewal or register a compliant) |
0800 206 1964 | Monday to Friday, 8am – 8pm Saurday, 9am – 5pm Sunday, 9am – 4pm |
Calls may be recorded and are free from a landline and mobile. All lines are open Monday to Friday, 8am – 6pm and Saturdays, 9am – 2pm (or 24 hours if stated above).
If you have a hearing or speech impairment, you can contact us by text phone. Just dial 18001 followed by the number that you need.
If you have a visual impairment, call the customer hotline and ask for documents in large print, audio or braille
By email
Remember, email isn't secure – please don't send any confidential information to us.
Complaints – Read about our complaints procedure.