Home insurance help & support – 1 June 2011 to 2 March 2017

To make a claim, call us on 0345 877 6919. We’re open Monday to Friday 8am-6pm and from 9am-2pm on Saturdays. Calls may be recorded.

When you report a claim we'll ask you for the following information:

• Your insurance policy number
• The date and time of the incident
• What happened
• What the damage was to your buildings or contents
• A police incident number or reference if you were given one

We'll send you a renewal notice 3 to 4 weeks before your renewal date. This will contain information about your premium and your cover.

• Automatic renewal:
  Check that the information on the renewal notice is still accurate. You don't need to contact us unless you need to make an amendment to your cover.
• Manual Renewal:
  If your policy isn't on automatic renewal this will be indicated on your renewal letter. To renew your policy you need to call us before your renewal date.

Just call us on 0800 206 1965.

Call 0800 206 1965.

• If you cancel before your policy is due to start we will return any premium you have paid in full.
• If you cancel within 14 days of the day it is due to start or of the day on which you receive your documents (whichever is later) we'll return any premium you've paid less an administration fee, provided you've not made a claim during that time. Please refer to your policy schedule for details.
• If you cancel your policy after that 14 day period we'll return any unused premium less an administration fee, provided you've not made a claim during the current period of insurance. Please refer to your policy schedule for details.

Call us on 0800 206 1965 to arrange cover for your new home.