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Home insurance help & support – before 1 June 2011

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Home insurance guides

  1. FAQs

    Answers to frequently asked questions about our home insurance policies.

  2. Make a claim

    How to make a claim on your home insurance policy.

  3. Renewals

    Find out more about the renewal process and how to cancel automatic renewal.

  4. Policy documents

    View your home insurance policy documents online.

  5. Get in touch

    Find out how to contact us about your home insurance policy.

  6. Emergency flooding support

    Find out what support is available if you’ve been affected by flooding.

Your top home insurance questions

How can I make a home insurance claim?

To make a claim call us on 0345 850 5500. We’re open Monday to Friday 10am – 4pm and from 9am – 1pm Saturday. Calls may be recorded.

Or you can write to us at: 
Sainsbury's Home Insurance
PO Box 417
Halifax 
HX1 2WD

How do I renew my home insurance policy?

We’ll send you a renewal notice before your policy expires. This will contain information about your premium and your cover. Check that it’s correct and let us know if you want to make any changes.

If you pay by Direct Debit we’ll continue to collect your renewal payment in this way, unless you tell us not to. If you pay by card or by cheque, you’ll need to call us to make a payment at renewal. Our number is 0345 850 5500.

How do I amend my home insurance policy?

Just call us on 0345 850 5500.

How do I cancel my home insurance policy?

Call 0345 850 5500. We’ll refund any unused premium, provided no claim has been registered during the policy term.

What happens if I move house?

Call us on 0345 850 5500 to arrange cover for your new home.