If you’re registered for online banking then you can request a balance transfer by:

1. Logging in  to your account. Not already registered? Register here .
2. Land on 'My Accounts'.
3. Select 'Account Details' for your credit card account.
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.

Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.

You can do this using the Credit Card App or Online Banking. To use the app or online banking you'll need to register .

Credit card app

1. Download the app and log in.
2. Your balance is on the main screen after you've logged in.

Online banking

1. Log in  to your account.
2. Land on 'My Accounts' to see your balance.

Be aware that your balance will exclude pending transactions which can take up to 24 hours to show.

'Your credit card transactions' are on page 3 of your statement and details all the transactions made on your card since your last statement. You can view your statement online via the Credit Card App or Online Banking. To use these you'll need to register .

Credit card app

The last 6 months transactions are available in the app.

1. Download the app and log in.
2. On 'Overview' tap on arrow by Current balance / Available balance.
3. Recent transactions are displayed. Swipe right to move back by month.

Online banking

1. Log in  to your account.
2. Land on 'My Accounts'.
3. Select 'View statements' for your credit card account.
4. Then select the statement you would like to view. Your most recent statement will be at the top of the list.

If a transaction appears on your credit card statement that you do not recognise, please call us immediately on 0800 032 1427 from the UK or +44 131 549 8040 from abroad. Lines are open 24 hours a day, 7 days a week. Be aware that calls may be recorded for security purposes and monitored under our quality control procedures. Calls to 0800 numbers are free from a landline and from a mobile when calling from the UK.

If your credit card has been lost or stolen you should call us on 0800 456 1232 as soon as you can and we'll send a replacement card to you.

If you're abroad when your card is lost or stolen, you should call us on +44 131 549 8040. You can ask us to send you an emergency cash advance if you need cash. We can send you up to $1,000 (or the local currency equivalent) within 48 hours.

Our lines are open 24 hours a day. Be aware that calls may be recorded for security purposes and monitored under our quality control procedures. Calls to 0800 numbers are free from a landline and from a mobile when calling from the UK.

You can do this using the Credit Card App or Online Banking. To use the app or online banking you'll need to register .

Credit card app

1. Download the app and log in.
2. Select 'Payments' at the bottom of the screen.
3. Tap on 'Upcoming Direct Debit' and here you can 'Edit Direct Debit' or 'Cancel Direct Debit'. Just tap on the relevant option.

Online banking

If you’re registered for online banking then you can view or change your Direct Debit amount (either minimum monthly payment or full balance) or bank details by:

1. Log in  to your account.
2. Land on 'My Accounts'.
3. Selecting 'Account Details' for your credit card account.
4. And selecting 'Manage my Direct Debit' on the right hand side of the screen.

You can do this using the Credit Card App or Online Banking. To use the app or online banking you'll need to register . Once your payment is complete it can take between 1 and 4 days to be processed.

Credit card app

1. Download the app and log in.
2. Select 'Payments' at the bottom of the screen.
3. Options to make a payment are in the 'Other ways to pay'.

Online banking

1. Log in  to your account
2. Land on 'My Accounts'.
3. Select 'Make a payment' for your credit card account.

The app is available on Google Play  and Apple App store . To use the app you will need to register for online banking .

Click here  to request a settlement figure.

Alternatively you can call us between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun on 0800 096 0543*, selecting option 1. Additionally you can write to us at Sainsbury's Bank, PO Box 4955. Worthing, BN11 9ZA

Click here  to change your payment date.

Alternatively you can call us between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun on 0800 096 0543*, selecting option 1. Additionally you can write to us at Sainsbury's Bank, PO Box 4955. Worthing, BN11 9ZA

I applied for my loan: after 10 December 2017

You can change your direct debit by:

1. Logging in  to your account. Not already registered? Register here .
2. Land on 'My Accounts'.
3. Select 'Account Details' for your loan account.
4. Select ''Change my Direct Debit' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone. This will open a secure message.
5. Simply detail the new sort code and account number you are looking to change to and hit 'Send'.

Please note, your bank details can only be changed once your first payment has been made. For future changes, you need to inform us at least 10 days before your next payment is due.

Alternatively you can call us between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun on 0800 096 0543*, selecting option 1. Additionally you can write to us at Sainsbury's Bank, PO Box 4955. Worthing, BN11 9ZA.

I applied for my loan: before 10 December 2017

You can change your payment date by:

• Calling us  or
• Writing to us at Sainsbury's Bank Loans, Retail Account Processing, Tower House, Charterhall Drive, Chester, CH88 3AN.

Thank you for your interest but we are no longer accepting new personal loan applications from new or existing customers.

While we aim to make an instant decision on all loans, we sometimes need to do some additional checks. If this is the case we’ll be in touch by email or post with our decision. This normally takes three days, but if we’re busy it can take up to five days.

If you’ve been waiting for longer than this, then you can call us on 08085 40 50 60* between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun.

Please use our online service, which is available 24/7 at sainsburysbank.co.uk to manage your account unless your call is essential - for example, if you’re going to miss your next payment.

Existing account enquiries and Online Banking helpdesk:

Child Trust Fund (managed by OneFamily):

Complaints:

Online	Log in to online banking  and send a secure message.
Lines are open	8am–6pm, Monday to Friday.
Phoning from inside the UK	08085 40 50 60 *
Phoning from outside the UK	+44 131 549 8040 *
Address for written complaints	Sainsbury's Bank Customer Relations PO Box 4952 Worthing BN11 9YW

You can make your application by:

1. Selecting the account you want to apply for; and then
2. Selecting ‘Apply now’.

If you need help or have any difficulties during your online application, please call us on 08085 40 50 60*, select Option 1 (Savings). We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

The easiest way to pay money into your savings account is by:

• Bank transfer – send money from another bank account. To do this you’ll need your Sainsbury’s Bank sort code and account number – you’ll find this in the “My Account” section of online banking or on your welcome letter.

Or, you can pay in by:

• Standing order − top up your savings on a date that suits you each month. Set up a standing order  (PDF 70KB).
• Cheque − write your sort code and account number on the back and send your cheque, payable to yourself, to: Sainsbury's Bank, PO Box 4954, Worthing, BN11 9YY.

If you’re registered for online banking then you can view your current balance by:

1. Logging in  to online banking. Not already registered? Register here .
2. Go to 'My Accounts'.
3. You’ll see you balance on the 'My Accounts' page.

Alternatively you can call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

You can transfer your money to another Sainsbury’s Bank savings account or a UK bank or building society current account in your name. You can’t make payments to another person from your Sainsbury’s Bank savings accounts.

You can set up a payment mandate through online banking. When you do this, we do some checks on the account to make sure it’s in your name. Sometimes, especially with older current accounts, the system is unable to confirm the account.

If this happens you can try a different current account in your name or you can call us and we’ll let you know what we need you to send us, so we can set-up the payment mandate for you. Please call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

If you already have a Cash ISA with another provider and want to transfer it to your Sainsbury's Bank Cash ISA, just complete a transfer in form  (PDF 76KB) and send it to: Sainsbury's Bank, PO Box 4955, Worthing, BN11 9ZA.

For more information you can call us on 08085 40 50 60, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

We’ll write to you 14 days before your account matures to let you know your options. You can choose to:

• Re-invest some or all of your funds in another Fixed Rate Saver or Fixed Rate ISA — if one is available at that time
• Transfer some or all your funds into your nominated account (which must be in your name) or another Sainsbury's Bank account

On maturity, interest is paid one day after the maturity date. The interest payment will be increased to reflect this.

To let us know your maturity options you can call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

Please note: If we do not hear from you before your account matures we will automatically transfer your maturing Fixed Rate Saver into a Sainsbury’s Bank Reserve Account or your Fixed Rate ISA into a Reserve Cash ISA and we’ll write to you to let you know the interest rate on this account.

If you’re registered for online banking you can close your account by:

1. Logging in  to online banking. Not already registered? Register here .
2. Go to 'My Accounts'.
3. Select ‘Account details' for the savings account you’d like to close.
4. Select ‘Close my account’ from the menu, and complete the online form.

Alternatively you can call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

If you’ve forgotten your username, you can request a reminder online.

1. Go to the online banking log in page and select “Forgotten your username?”, or use the link below.
2. Fill in your personal details and then hit the continue button.
3. We may need you to provide more information, if so please complete the additional fields which appear asking for your account details.
4. We’ll send your username to you by email. Please allow a few minutes for the email to arrive.

Forgotten your username .

If you’re still having issues logging in you can call us on 08085 40 50 60 select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun.

If you’ve forgotten your password, you can reset it online.

1. Go to the online banking log in page and select ‘Forgotten your password?’ or use the link below.
2. Type in your personal details and then hit the continue button.
3. We may need you to provide more information, if so please complete the additional fields which appear asking for your account details.
4. From the drop down list you can choose to reset your password, online PIN or both.
5. Choose password and then let us know what you want your new password to be. We’ll then send you an authentication code to your mobile.
6. Once you’ve received your authentication code, type this in and hit confirm to complete the change. You’ll be logged in right away and can use your new details from your next log in.

Please remember:

• Your password must be between 8 and 20 characters. It must contain at least one number and both lower and upper case letters.
• Your online PIN must use at least 2 different numbers, not use four sequential numbers (like 123498) and not have more than two repeated numbers together (like 111983).

Forgotten your password .

If you’re still having issues you can call us on 08085 40 50 60* select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm Mon-Fri and 8am and 6pm Sat-Sun.

If you’ve forgotten all your log in details you can reset them online.

1. Go to the online banking log in page and select ‘Forgotten all your log in details?’ or use the link below.
2. Type in your personal details and then hit the continue button.
3. We may need you to provide more information, if so please complete the additional fields which appear asking for your account details.
4. Select the type of account you have from the drop down and complete the fields which appear.
5. We’ll send your username to you by email. Please allow a few minutes for the email to arrive.
6. At the bottom of the page you’ll be able to choose to reset your password, online PIN or both, from the drop down menu.
7. Fill in the new details you want to use and once you hit continue we’ll send you an authentication code to your mobile by text message.
8. Once you’ve received your authentication code, type it in and hit confirm to complete the change. You’ll be logged in right away and can use your new details from your next log in.

Please remember:

• Your password must be between 8 and 20 characters. It must contain at least one number and both lower and upper case letters.
• Your online PIN must use at least 2 different numbers, not use four sequential numbers (like 123498) and not have more than two repeated numbers together (like 111983).

Forgotten all your log in details .

If you’re still having issues you can call us on 08085 40 50 60* select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm Mon-Fri and 8am and 6pm Sat-Sun.

When you manage your Sainsbury's Bank credit card online, you can:

• Change to paperless statements
• View your statements
• View your balance, transactions and payment date
• Make payments
• Set up, view or change a Direct Debit
• Request a balance transfer
• Request to add additional card holders
• Request to change your credit limit
• Request a PIN reminder
• Request a replacement card
• Send us a secure message

If you applied for your loan on or after 10 December 2017, you can:

• View the payments you've made
• Check your payment date
• View your loan documents (if you signed your loan agreement electronically)
• Get in touch with us by secure message to change your Direct Debit, change your payment date or ask for an early settlement quote

When you manage your savings online, you can:

• View savings transactions
• Make a payment
• Inter account transfer - move money from one of your Sainsbury’s Savings account to another
• Account transfers
• Transfer money to external accounts
• Close your account

You can use online banking to manage your savings account and credit cards. Loans customers who applied for their loan on or after 10 December 2017 can manage their account online.

To register, you'll need to:

1. Give us your name, date of birth and postcode.
2. Tell us your loans or savings sort code and account number - you'll find these on your welcome letter - or your credit card number (the long number on your card).
3. Set up a username, password and online PIN.

If you’re still having issues you can call us on 08085 40 50 60* select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun.

The app is available on Google Play  and Apple App store . To use the app you will need to register for online banking .

Complaints:

If you’ve registered for our online car insurance portal, just log in and you’ll be able to see all your policy information including:

• Policy documents
• Start and renewal dates
• Cover level
• Insurance provider

If you can’t find the information you need online then you can call us on 0345 266 1670**. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

We'll get in touch with your renewal quote about 21 days before your Car insurance policy is due to renew.

Please note, if you have selected for your policy to auto renew then you do not need to contact us to continue your cover.

If you have any questions you can call us on 0345 266 1670**. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

It’s easy and there are no admin fees (saving you £25) when you make changes to your policy online. With our online portal you can:

• Update your personal details
• Change your vehicle details if you buy a new one
• Change details of how you use your vehicle
• Add or remove additional drivers
• Cancel your policy - cancellation fee(s) may apply

Once you’ve logged in just select ‘Make a change’, which you’ll find within the ‘Your policies’ section. Select the change you’d like to make and click confirm. You can then give us your new information and get a new quote.

NOTE – if your policy is due to renew in the next 30 days, you won’t be able to make any changes online. Instead please call us on 0345 266 1670**. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

If you’ve broken down and need our help, please have these details to hand when you call us:

• The driver's name and phone number
• The make and model of the car
• The car's location
• Your credit card number – for Europe or other services

Claiming on your RAC Breakdown Cover:

You'll need to replace the 00 at the beginning with 810 if you're in Belarus or Russia.

If we require you to provide any evidence or documents, you can upload these online by:

1. Logging in  to your policy. Not already registered? Register here .
2. Under the ‘Your policies’ click on the ‘Upload your documents’ link.
3. On the next page you can use the “add files” link to upload the documents you need to send.

Note: Please don’t upload any personal details including bank card information.