Car Insurance Customer Support
About Breakdown Cover – frequently asked questions
Can I buy breakdown cover without car insurance?
No – you need to have car insurance with us to buy our breakdown cover from RAC.
Can I add breakdown cover to my policy at any time?
Yes – you can add it whenever you like. Just contact us. How much it costs will depend on what cover you need and when you want to add it.
We’re open 8am to 8pm Monday to Friday, 9am to 5pm on Saturdays and closed on Sundays.
We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobiles.
What number do I call if my car has broken down?
From the UK: 0330 159 8485
From France and Monaco:
From a landline (free) 0800 290 112
From a mobile 00 33 472 43 52 55
From the rest of Europe:
From a landline 00 33 472 43 52 55
From the Republic of Ireland 1800 535 005
You'll need to replace the 00 at the beginning with 810 if you're in Belarus or Russia.
If you have hearing difficulties you can use a textphone to call by prefixing the number you need with 18001 for Typetalk. Or you can text 07855 828282.
Can I cancel my breakdown cover?
Yes, just contact us and we'll stop your breakdown cover for you – and give you any refund we owe you.
If you cancel in the first 14 days of your cover, we'll give you a full refund as long as you haven't made a claim.
We might charge you an administration fee if you do cancel your breakdown cover, but we'll let you know when you call.
Have a look at your policy document for more details.
We’re open 8am to 8pm Monday to Friday, 9am to 5pm on Saturdays and closed on Sundays.
We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobiles.
If I’m in someone else’s car when it breaks down, am I covered?
No. When you take out our breakdown cover, we cover the car rather than you. So you’re not covered as a passenger in other cars.
Who underwrites your breakdown cover?
If you took your breakdown cover out on or after 1 February 2017, it’s underwritten by RAC Motoring Services and RAC Insurance Ltd of RAC House, Brockhurst Crescent, Walsall WS5 4AW.
How do I change the level of breakdown cover I have?
Contact us if you want to make any changes to your breakdown cover. We'll let you know whether the cost of the cover will change.
We’re open 8am to 8pm Monday to Friday, 9am to 5pm on Saturdays and closed on Sundays.
We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobiles.
Do vulnerable drivers get priority when their car breaks down?
We work out the priority based on each driver’s situation and how vulnerable they and any passengers are. For example, if a driver is travelling with young children or on the hard shoulder of the motorway, we would consider them high priority.
If you or your passengers are vulnerable when your car breaks down, you need to tell us when you call. There isn’t anything on your file that would tell us this.
Can I add European cover to my breakdown cover?
Yes – you can add European Motoring Assistance to your RAC Breakdown Cover. Just contact us and we’ll arrange it all for you – and let you know how much it will cost.
We're open 8am to 8pm Monday to Friday, 9am to 5pm on Saturdays and closed on Sundays.
We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobiles.