Legal & Regulatory
Legal & Regulatory Statements
This information is for you to read in conjunction with Sainsbury's Bank products and services on the other pages of this website. This is an English language site and all contracts will be in the English language.
Sainsbury's Finance is a trading name of Sainsbury's Bank plc
Loans and Credit Cards
General points
For loans, credit cards and all other forms of credit offered by Sainsbury's Bank:
- All forms of credit offered by Sainsbury's Bank are subject to regulations and conditions.
- You must be aged at least 18 years or over and resident in the UK (excluding Channel Islands and Isle of Man) to apply for credit.
- All lending is subject to the bank's appraisal of your financial status and the bank may seek to verify information provided in the application form.
- Full details and written consumer credit quotations are available on request for all products and services.
- Please see the appropriate product below for an address to write to for a quote.
Sainsbury's Bank Personal Loan
- The rate you're offered will depend on your personal circumstances, credit assessment procedures and other related factors.
- Full details and a written Consumer Credit quotation are available on request from Sainsbury's Bank, PO Box 4955, Worthing, BN11 9ZA.
Sainsbury's Bank Credit Cards
Full details are available on request from Sainsbury's Bank Credit Cards, PO Box 5289, Worthing, BN11 9SX.
Savings
Useful definitions
Annual Equivalent Rate (AER) AER illustrates what the interest would be if interest was paid and compounded once each year. As every advert for a savings product will contain an AER, you will be able to compare more easily what return you can expect from your savings over time.
Gross rate The gross rate is the contractual rate of interest payable before the deduction of income tax at the rate specified by law.
English law applies to our relationship with you. All communication will be in English.
Financial Services Compensation Scheme
Your eligible deposits with Sainsbury’s Bank are protected by the Financial Services Compensation Scheme (FSCS). The limit of protection is £85,000 per depositor. This limit will be applied to the total of all your accounts held with Sainsbury’s Bank. Any deposits you have in excess of £85,000 are unlikely to be protected.
In some specific case, deposits may be excluded from the FSCS protection scheme. The FSCS information sheet and exclusions list (PDF, 81KB) provides further details on FSCS protection and the exclusions which may apply.
More information about the compensation provided by the FSCS can be found on the FSCS website at www. FSCS.org.uk, and in the FSCS leaflet (PDF, 558KB).
Insurance
Sainsbury's Insurance
Sainsbury's Bank plc provides information to allow you to choose your insurance product and will pass your call, name or application to the appropriate partner detailed below. Sainsbury's Bank plc, Registered Office, 33 Holborn, London EC1N 2HT (registered in England, No. 3279730) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register no. 184514).
As with any insurance policy, there may be certain situations which are not covered. Please note: full details of the cover, terms and conditions are given in the policy, a copy of which is available on request from Sainsbury's Bank plc, 3 Lochside Avenue, Edinburgh EH12 9DJ, or may be directly available from the Sainsbury's Bank website.
Information about you and your insurance cover will be held by Sainsbury's Bank and the insurers in their records for the purpose of your insurance. This includes underwriting, processing, claims handling and fraud prevention, which could include passing details to agents of the insurers or other insurers.
Sainsbury’s Bank Car Insurance
New policies taken out on or after 1 February 2017 and underwritten by one of our panel of insurers and not UK Insurance Limited
Sainsbury's Bank Car Insurance is arranged and administered by Sainsbury's Bank and is underwritten by a carefully selected range of insurers. When you get a quote we will tell you who the insurer is before you buy the policy.
Sainsbury's Car Insurance
Policies that commenced between 1 June 2011 and 2 March 2017 and are underwritten by UK Insurance Ltd
Sainsbury's car insurance is underwritten by U K Insurance Limited, Registered Office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England No. 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Please note that quotes cannot be provided for existing Sainsbury's car insurance customers whose policy was in force before 31st May 2011.
Sainsbury's Car Insurance
All other policy holders
Sainsbury's Car Insurance is arranged and administered by esure Services Limited. Registered in England and Wales number 2135610 at The Observatory, Reigate, Surrey RH2 0SG. Authorised and regulated by the Financial Conduct Authority, number 312063. Not available in Northern Ireland or the Channel Islands. Age restrictions apply. Subject to normal acceptance criteria. As with all insurers, there may be circumstances in which we are unable to provide a quote.
Sainsbury’s Bank Home Insurance
New policies taken out on or after 1 February 2017 and underwritten by one of our panel of insurers and not UK Insurance Limited
Sainsbury's Bank Home Insurance is arranged and administered by Sainsbury's Bank and is underwritten by a carefully selected range of insurers. When you get a quote we will tell you who the insurer is before you buy the policy.
Sainsbury's Home Insurance
Policies that commenced between 1st February 2012 and 2nd March 2017 and is underwritten by UK Insurance Ltd
Sainsbury's home insurance is underwritten by U K Insurance Limited, Registered office: The Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England No. 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Sainsbury's Home Insurance
Policies that commenced on or before 30th January 2012
If your policy number begins with NHP or SBY, your Sainsbury's Home Insurance policy is administered by Halifax General Insurance Services Limited, Registered in England and Wales No: 2791889, Registered Office: Trinity Road, Halifax, West Yorkshire HX1 2RG and underwritten by St Andrew's Insurance plc, Registered in England and Wales No: 3104671, Registered Office: 33 Old Broad Street, London, EC2N 1HZ. Halifax General Insurance Limited is authorised and regulated by the Financial Conduct Authority. Sainsbury's Bank plc and St Andrews Insurance plc are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
If your policy number begins with HBP, your Sainsburys Home Insurance policy is administered by Lloyds Bank Insurance Services Limited, Registered in England and Wales No. 204373, Registered Office: 25 Gresham Street, London EC2V 7HN. Lloyds Bank General Insurance Limited are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Sainsbury's Landlord Insurance
Policies that commenced on or before 30th January 2012
Sainsbury's Landlord Insurance is administered by Halifax General Insurance Services Limited, Registered in England and Wales No: 2791889, Registered Office: Trinity Road, Halifax, West Yorkshire HX1 2RG and underwritten by St Andrew's Insurance plc, Registered in England and Wales No: 3104671, Registered Office: 33 Old Broad Street, London, EC2N 1HZ. Halifax General Insurance Limited is authorised and regulated by the Financial Conduct Authority. Sainsbury's Bank plc and St Andrews Insurance plc are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
If your policy number begins with HBP, your Sainsburys Home Insurance policy is administered by Lloyds Bank Insurance Services Limited, Registered in England and Wales No. 204373, Registered Office: 25 Gresham Street, London EC2V 7HN. Lloyds Bank General Insurance Limited are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Sainsbury’s Travel Insurance
Sainsbury’s Bank Travel Insurance is underwritten by Great Lakes Insurance UK Limited. Great Lakes Insurance UK Limited is a company incorporated in England and Wales with company number 13436330 and whose registered office address is 10 Fenchurch Avenue, London, United Kingdom, EC3M 5BN. Great Lakes Insurance UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 955859. You can check this on the Financial Services Register by visiting; register.fca.org.uk.
Sainsbury’s Bank Travel Insurance is sold and administered by Hood Travel Limited, registered at Companies House 08318836. Hood Travel is authorised and regulated by the Financial Conduct Authority under registration number 597211. Hood Travel Limited’s registered address is at 2nd Floor, Decora Court, Tylers Avenue, Southend-on-Sea, Essex, SS1 2BB.
Sainsbury's Life Insurance
Sainsbury's Life Insurance, Critical Illness Cover & Over 50s Life Insurance is provided by Legal & General Assurance Society Limited, Registered Office: One Coleman Street, London, EC2R 5AA (registered in England and Wales 166055). Terms, conditions and exclusions apply to all life insurance policies. Copies of the key features document, policy summary and complaints procedures are available on request or by visiting sainsburysbank.co.uk. Legal & General Assurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Sainsbury's Pet Insurance
New policies taken out on or after 1st November 2019 and policies renewed on or after 25th February 2020
Sainsbury's Bank plc, Registered Office, 33 Holborn, London EC1N 2HT (registered in England and Wales, no 3279730) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register no. 184514). Sainsbury's Supermarkets Ltd is an appointed representative of Sainsbury's Bank plc. Sainsbury's Bank plc acts as an introducer to Pinnacle Insurance plc who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register number 110866). Registered office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX. Sainsbury's Bank Pet Insurance is arranged, administered and underwritten by Pinnacle Insurance plc. Sainsbury's Bank plc and Pinnacle Insurance plc are not part of the same corporate group.
Policies take out up to 1 November 2019 and renewed up to 24th February 2020
Sainsbury’s Pet Insurance is sold, underwritten and administered by Allianz Insurance plc registered in England no. 84638. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Allianz Insurance plc is onthe Financial Services Register, registration number 121849. Sainsbury’s Bank and Allianz Insurance plc are not part of the same corporate group.
Credit Care and Card Care
Sainsbury's Bank introduces customers to Bank of Scotland plc for the sale and administration of Credit Care and Card Care. Credit Care and Card Care is underwritten by St Andrews Insurance plc (registered in England No. 3104671) and St Andrews Life Assurance plc (registered in England No. 3104670) ('the Companies'), 33 Old Broad Street, London, EC2N 1HZ. United Kingdom law allows parties to choose the law applicable to a contract. The contract will be subject to the law applicable to the region of the United Kingdom in which you reside. The Financial Services Compensation Scheme may assist you if the Companies (in some circumstances) are unable to meet their liability to you. Details are available on request.
Investment products
Sainsbury's Bank investment products
Sainsbury's Bank Child Trust Fund
We no longer offer Child Trust Funds. If you have an account, it will continue to run as normal and is managed by OneFamily. OneFamily is a trading name of Family Assurance Friendly Society Limited. Family Assurance Friendly Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Register number 110067).
Sainsbury's Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Register no. 184514)
Financial Crime
Wolfsberg Group Correspondent Banking Due Diligence Questionnaire
More information
Other important information
Telephone calls
Telephone calls may be recorded for security purposes and may be monitored under the Sainsbury's Bank quality control procedures and those operated by our partners.
You may now make calls using Type Talk. Information is available in large print, audio, or braille on request. Please call us for details.
Complaints procedure
At Sainsbury's Bank we aim to please, but we know that sometimes things go wrong. If you have a problem or complaint, please let us know and we'll try our best to sort it out. For details of who to contact, please see our Customer Complaints Policy. Complaints we cannot settle may be referred to the Financial Ombudsman Service.
Registered office
Sainsbury's Bank plc, registered office at 33 Holborn, London EC1N 2HT. A company incorporated in England. Registered number 3279730.
Appointed representative
Sainsbury's Supermarkets Ltd is an appointed representatives of Sainsbury's Bank plc.
Who regulates us?
Sainsbury's Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register no. 184514).
Sainsbury's Bank plc is a wholly owned subsidiary of J Sainsbury plc.
Sainsbury's Bank is a registered trademark of Sainsbury's Bank plc.
