Car Insurance Customer Support

Motor Legal Protection claims

For more information about making a claim, please download our Claims FAQs document [PDF 154KB].

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Reporting your claim

Tell us of your Motor Legal Protection claim when you report your motor accident to our motor claims department. They will pass your details to our specialist motor legal expenses department who will get your claim moving as quickly as possible.

What happens next?

The Motor Legal Expenses Department will review the accident details and check you have a valid claim under the Motor Legal Protection cover.  They will confirm that your policy will cover legal costs charged by a solicitor as long as you follow the solicitor’s advice and as long as your claim for compensation is likely to win. They will instruct a solicitor to act on your behalf to pursue recovery of your losses from the driver responsible. We will cover all the legal costs of this claim in accordance with the policy terms and conditions.

Finalising your claim

Most cases are resolved through negotiation, but a minority go to Court. How quickly the claim is settled will depend on the circumstances of the accident, whether the other driver accepts responsibility for the accident and the extent of the injuries or losses being claimed for.