Contacting us about your Sainsbury's Bank Travel Money Card
Contacting Card Services
Contact details – general enquiries
If you have a query regarding your Sainsbury’s Bank Travel Money Card, our Frequently Asked Questions section may be of use to you. If you can't find the answer to your question in these handy FAQs, then you can contact the Card Services team, using the contact details below.
If you wish to make a complaint, please view our customer support section or take a look at the 'Raise a complaint' section on our FAQ page.
Please note that, for security reasons, you must NOT include your full Sainsbury’s Bank Travel Money Card number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only, for example 1234 56** ****7890.
In the interest of security, the following cannot be discussed by email:
- Lost/stolen/damaged cards
- Queries regarding transactions on your Sainsbury’s Bank Travel Money Card or balance enquiries
- PIN assistance
- Guidance on registering your Sainsbury’s Bank Travel Money Card online
- Help with forgotten usernames and/or passwords for ‘My Account’
Please phone our 24-hour Card Services team, who will be happy to assist you.
Our contact methods
If you have a general query, or want to pass on any comments about using your Sainsbury’s Bank Travel Money Card, you can get in touch by emailing us at cardservices_prepaid@mastercard.com
Phone
You can contact the Card Services team using one of the telephone numbers below:
Country Telephone number†
Anguilla 1 877 352 3133
Antigua + Barbuda 1 877 352 3134
Argentina 0800 666 0026
Australia 1800 098 231
Austria 0800 293 724
Bahamas 1800 389 0523
Bahrain 8000 4838
Barbados 1 877 352 3135
Belgium 0800 77 228
Brazil (from landline) 0800 892 3560
Bermuda 1877 352 4439
Brazil (from landline) 0800 892 3560
Brazil (from mobile) +55 21 3956 9200
British Virgin Islands 1 877 352 4440
Bulgaria 800 116 1169
Cayman Islands 1 877 352 4449
Chile 123 0020 7887
China 400 888 0147
Columbia 1 800 518 1711
Costa Rica 800 015 0605
Croatia 0800 223 179
Cyprus 800 96 361
Czech Republic 800 143 722
Denmark 808 84 857
Dominican Republic 1888 156 1388
Dominica 1 877 352 9266
Estonia 800 011 1359
Finland 0800 918 279
France 0800 916 940
Germany 0800 181 4595
Greece 00800 4413 1532
Grenada 1 877 352 9267
Guam 1 877 697 0248
Hawaii 1 877 887 9856
Hong Kong 800 966 321
Hungary 0680 018 878
Iceland 800 98 78
India 000800 100 7960
Indonesia 1 803 0441 1368
Ireland 1800 535 564
Israel 180 943 1521
Italy 800 789 525
Japan 00531 780 221
Latvia 800 03 736
Lithuania 880 031 068
Luxembourg 800 28 166
Malaysia 1800 814 933
Mexico 01800 123 3480
Monaco 800 93 67
Netherlands 0800 023 3935
New Zealand 0800 444 691
Norway 800 14 326
Panama 1 877 697 0250
Peru 0800 54797
Philippines 1800 1442 0143
Poland 00800 441 2460
Portugal 800 880 501
Puerto Rico 1 877 465 0085
Russia 810 800 2500 2044
Saudi Arabia 800 844 2790
Singapore 800 441 1379
Slovakia 800 001 684
South Africa 0800 982 674
South Korea 00798 4434 1279
Spain 900 958 973
St Kitts & Nevis 1 877 352 9270
St Lucia 1 877 352 3975
St Vincente 1 877 352 3976
Sweden 020 796 949
Switzerland 0800 834 918
Taiwan 0080 104 4292
Thailand 001800 442 212
Trinidad & Tobago 1 800 203 0194
Turkey 00800 4463 2089
Turks & Caicos 1 877 352 3980
UAE 8000 440 628
UK 0800 056 0572
Uruguay 000 413 598 3672
USA / Canada 1 877 465 0085
US Virgin Islands 1 877 352 3982
Venezuela 800 100 8565
Other countries +44 207 649 9404††
† There may be a charge for calls to these numbers, if phoning from a hotel or mobile phone. †† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 0044 207 649 9404). Calls to this number are not free of charge.
Post
If you need to contact the Card Services team by post, please send your mail to:
Card Services
Access House
Cygnet Road
Hampton
Peterborough
PE7 8FJ
National relay service
You can call us using the national relay service for people with hearing and speech difficulties.
To find out more about using the relay service, please visit Relay UK.
Copies of documents in alternative formats
You can request copies of documents in alternative formats such as, braille, audio and large print by contacting Card Services.
Authorising a third party to help you with your travel money card account
If you need help managing your account, please contact Card Services who will be able to assist you with this.
Power of Attorney
A Power of Attorney is a document that allows you to appoint a person organisation to manage your affairs if you become unable to do so. If you need to register a Power of Attorney with us, please contact Card Services who will be able to assist you with this.
Bereavement
We’re sorry to hear about your loss. If you need to inform us about the death of one of our customers, please contact Card Services who will be able to assist you with this.
Sainsbury’s Bank Travel Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.